Woodside Park Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Woodside Park Carpet Cleaners supplies carpet, upholstery, rug, hard floor and related cleaning services within its normal service area in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Client means the person, company or organisation booking or receiving the services.
Company means Woodside Park Carpet Cleaners, providing professional cleaning services.
Premises means the property or location where the services are to be carried out.
Services means carpet, rug, upholstery, mattress, curtain, hard floor and related cleaning services supplied by the Company.
Booking means an agreed appointment made by the Client with the Company for the provision of services.
2. Scope of Services
The Company provides carpet and related cleaning services to residential and commercial Clients within its regular service area. The specific services to be delivered will be agreed at the time of booking, based on the information provided by the Client regarding the Premises and the items to be cleaned.
All work is carried out using methods and products appropriate to the fibres, materials and condition of the items to be cleaned, as assessed by the technician on arrival. The Company reserves the right to amend the proposed method of cleaning where the technician reasonably considers that a different method is more suitable or safer.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s accepted booking channels. By placing a booking, the Client confirms that they are at least 18 years of age and legally capable of entering into a binding contract.
3.2 At the time of booking, the Client must provide accurate information, including the address of the Premises, type and approximate size of areas or items to be cleaned, parking and access details, and any known issues such as heavy soiling, staining, pet damage, infestation, odours or water damage.
3.3 The Company will confirm the booking details, including the date, approximate time window and indicative cost based on the information provided. Any confirmation provided by the Company will rely on the accuracy of the information supplied by the Client.
3.4 Bookings are subject to availability. The Company may refuse or cancel a booking where the requested services fall outside its normal scope, where there are safety concerns, or where the Client has previously breached these Terms and Conditions.
4. Access and Client Obligations
4.1 The Client must ensure that the technician has safe and unobstructed access to the Premises at the agreed time, including adequate parking wherever reasonably possible. Any parking charges applicable during the appointment will be payable by the Client.
4.2 The Client must ensure that the areas or items to be cleaned are reasonably clear of personal belongings, small furniture and obstacles. Heavy or delicate items will not be moved by the technician unless previously agreed and safe to do so.
4.3 The Client is responsible for ensuring that children, pets and vulnerable persons are kept away from equipment, cables, cleaning solutions and wet surfaces during and immediately after the appointment.
4.4 The Client must inform the technician before work begins of any known defects, risks or sensitivities, including but not limited to loose fittings, pre-existing damage, unstable furniture, electrical risks, alarms, delicate materials, colour instability or previous staining treatments.
5. Prices and Quotations
5.1 Any price provided before an on-site inspection is an estimate only and is based on information supplied by the Client. The final price will be confirmed by the technician on arrival, after assessing the actual condition, sizes and access.
5.2 The Company reserves the right to adjust the quoted price where the description provided at the time of booking was materially inaccurate or incomplete, or where additional services are requested by the Client.
5.3 All prices are stated in pounds sterling and, unless specified otherwise, include applicable UK taxes.
6. Payments
6.1 Payment is due in full on completion of the services, unless otherwise agreed in writing in advance. The Company accepts the payment methods stated by the technician or at the time of booking.
6.2 For commercial Clients or larger projects, the Company may require a deposit or advance payment before the appointment. Any such requirement will be communicated prior to confirming the booking.
6.3 Where invoicing is agreed, payment terms will be stated on the invoice. If no specific terms are stated, payment is due within 7 calendar days of the invoice date.
6.4 The Company reserves the right to charge interest or late payment fees on overdue amounts, at a reasonable rate permitted by UK law, together with any reasonable costs of collection.
7. Cancellations, Rescheduling and No-Show
7.1 The Client may cancel or reschedule a booking without charge by giving at least 24 hours’ notice prior to the scheduled appointment time.
7.2 If the Client cancels or seeks to reschedule a booking with less than 24 hours’ notice, the Company reserves the right to charge a late cancellation fee, which may be up to a reasonable proportion of the expected service cost to cover lost time and allocation of resources.
7.3 If the technician attends the Premises at the agreed time and is unable to gain access, or if the Client is not present where necessary for entry and the service cannot proceed, this may be treated as a late cancellation and a call-out or cancellation fee may apply.
7.4 The Company may cancel or reschedule a booking due to circumstances beyond its control, including but not limited to illness, equipment failure, severe weather, traffic incidents or other operational issues. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellation or rescheduling.
8. Service Standards and Limitations
8.1 The Company will carry out the services with reasonable skill and care, using accepted methods and products suitable for professional cleaning.
8.2 While the Company will use its best efforts, it cannot guarantee removal of all stains, odours or marks, especially where damage is permanent, where stains are old, set-in, have been treated with unsuitable products, or where the fibres or backing have been discoloured or damaged.
8.3 The appearance of carpets and fabrics may vary after cleaning depending on age, wear, fibre type, previous maintenance and construction. Some pile distortion, shading or texture change may become more apparent after cleaning and does not necessarily indicate damage.
8.4 Drying times are affected by ventilation, temperature, humidity, fibre type and soiling level. Any drying time indicated by the technician is an estimate only and not guaranteed.
9. Client Inspection and Complaints
9.1 The Client is encouraged to inspect the work on completion while the technician is still present. Any concerns should be raised immediately so that the technician has an opportunity to address them on site where possible.
9.2 If the Client is not present at completion, any complaint about the services must be raised with the Company within a reasonable time, normally within 48 hours, providing clear details of the issue and, where possible, photographs.
9.3 The Company will assess any complaint and, where it is found that the services did not meet reasonable standards, may offer a re-clean of the affected area or another appropriate remedy. Any remedy will be at the Company’s discretion and will take into account the age, condition and prior state of the items cleaned.
10. Liability
10.1 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.
10.2 Subject to the paragraph above, the Company’s total liability for any direct loss or damage arising from the provision of services shall not exceed the total price paid or payable by the Client for the specific appointment during which the loss or damage occurred.
10.3 The Company shall not be liable for any indirect or consequential loss, including loss of profits, business interruption, loss of opportunity or any similar loss suffered by the Client or any third party.
10.4 The Company is not liable for any pre-existing damage, wear, fading, shrinkage, loose seams, weak fibres, unstable dyes, defects or conditions that become more visible as a result of cleaning. This includes, without limitation, shading, pile reversal, pre-existing odours, or marks hidden by dirt prior to cleaning.
10.5 The Client must ensure that all valuable, fragile or irreplaceable items are removed from areas where cleaning is to be carried out. The Company will not be liable for damage to items left in areas being cleaned where reasonable care has been taken.
11. Health, Safety and Waste Regulations
11.1 The Company will carry out its work in accordance with applicable UK health and safety legislation, taking reasonable steps to protect its staff, the Client and any occupants of the Premises.
11.2 Some cleaning solutions and processes may be unsuitable for individuals with particular allergies or sensitivities. The Client must inform the Company in advance of any known concerns so that suitable alternatives can be considered where possible.
11.3 The Company will use and dispose of cleaning solutions and any resulting waste in compliance with relevant UK environmental and waste regulations. Where waste must be removed from the Premises and transported for disposal, any additional charges will be agreed with the Client in advance where reasonably possible.
11.4 The Client is responsible for ensuring that normal household or commercial waste produced at the Premises is disposed of through appropriate local collection or recycling services, and not through the Company’s equipment or vehicles.
12. Insurance
The Company maintains appropriate public liability and, where applicable, employer’s liability insurance for the services it provides. Details of insurance cover can be made available for inspection upon reasonable request.
13. Force Majeure
The Company shall not be in breach of these Terms and Conditions, nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of government, strikes, transport disruptions, power failures, or serious accidents.
14. Personal Data and Confidentiality
14.1 The Company collects and uses certain personal data about Clients, such as names, addresses and contact details, for the purpose of managing bookings, delivering services and handling payments and queries.
14.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to keep such data secure.
14.3 The Company will not sell or disclose Client personal data to third parties other than as necessary to deliver the services, process payments, comply with legal obligations, or where the Client has otherwise given consent.
15. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in the law, its services or business requirements. The version in force at the time of the Client’s booking will apply to that booking. Continued use of the Company’s services after any changes take effect will constitute acceptance of the updated Terms and Conditions.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.
18. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking and any specific written agreements between the Company and the Client, constitute the entire agreement between the parties in relation to the services provided and supersede any prior representations, understandings or agreements, whether written or oral.
By placing a booking or allowing the Company to commence work at the Premises, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
